Reporting & Intelligence

Turn final-mile payment, release and return events into decisions.

IPAY gives merchants, carriers and partners one source of truth for Pay On Arrival performance. Track conversion impact, payment timing, carrier release, COD reduction, Smart Returns, settlement and partner adoption across countries, carriers, PSPs and delivery methods.

No funds held by IPAYLicensed PSP processingCarrier-controlled releaseImmutable paid stateFull audit trailAPI-first infrastructureMerchant-owned customer relationshipGDPR-ready · Role-based accessNo funds held by IPAYLicensed PSP processingCarrier-controlled releaseImmutable paid stateFull audit trailAPI-first infrastructureMerchant-owned customer relationshipGDPR-ready · Role-based access

From events to intelligence.

Every IPAY order creates valuable data: checkout intent, payment request, PSP confirmation, delivery event, release status, payment-to-release time, return reason, settlement status and partner attribution. IPAY Reporting & Intelligence turns those events into operational, commercial and financial insight — so merchants can improve conversion and reduce returns, carriers can reduce COD cost and release exceptions, and partners can monitor adoption and revenue contribution.

One network overview. Three role-based control rooms.

Merchant Control Room
Carrier Control Room
Partner Control Room
Executive / Network Overview

Network overview

One view across the IPAY network.

The IPAY Network Overview gives internal teams and selected stakeholders a high-level view of payment volume, release performance, return behaviour, settlement status, country performance and system health. This is the overall control layer for monitoring scale, adoption, exceptions and financial performance across the full IPAY ecosystem.

Total IPAY orders
Paid On Arrival volume
Conversion uplift
Release success rate
Avg payment-to-release time
Return reduction
Smart Returns prevention rate
Settlement total
Active merchants · carriers · PSPs
Countries live
Incident rate · system health

IPAY Network Overview — real-time performance of Pay On Arrival across the network

Control rooms

Role-based control rooms for every stakeholder.

Merchants, carriers and partners do not need the same dashboard. IPAY separates reporting by role, so every stakeholder sees the KPIs that matter to their business model, operational responsibility and financial interest.

For merchants

Merchant Control Room

Conversion, returns and settlement visibility in one place.

Understand where Pay On Arrival improves conversion, which products create return risk, how fast customers pay at delivery and how settlement develops across countries, carriers and PSPs.

Example merchant KPIs

Conversion uplift by SKU / category
Paid On Arrival volume
Average payment time at delivery
Return reduction
Smart Returns prevention
Wallet / refund offer acceptance
Settlement & payout status
Conversion by country · carrier · payment method

For carriers

Carrier Control Room

Release performance, COD reduction and operational savings.

Monitor every payment-confirmed release event across home delivery, pickup points, lockers and duties flows. Reduce COD dependency, cash handling, driver liability, settlement differences and back-office workload while still earning a fee on IPAY-enabled orders.

Example carrier KPIs

Release success rate
Payment confirmed before release
Average payment time at door
Locker release success
COD cash avoided
Cash handling reduction
Driver cash exposure reduced
Carrier fee per IPAY parcel

For partners

Partner Control Room

Adoption, integration health and partner revenue visibility.

Visibility into the merchants, countries and flows activated through your ecosystem. Monitor merchant activation, transaction volume, integration health, module adoption and commercial contribution — without building payment, release or reconciliation infrastructure yourself.

See the control room that fits your role.

Explore how IPAY reporting works for merchants, carriers, partners and internal network operations.

Merchant Control Room Carrier Control Room

Smart Returns Intelligence

Track returns before they become costs.

IPAY Smart Returns reporting helps merchants understand why customers start returns, which products create return risk and which retention options keep value inside the merchant relationship. Instead of only reporting returned parcels after the fact, IPAY tracks return intent, return reasons, retention offers, refund options and avoided returns.

Smart Returns reporting shows not only what came back, but what was prevented.

Return requests started
Return reasons
Returns prevented
Return rate by SKU · category · country · carrier
Refund option selected
Wallet / credit option accepted
Exchange accepted
Retention value saved
Repeat purchase after return flow

COD Reduction Intelligence

Measure the shift from cash handling to digital release.

For carriers and merchants still exposed to COD, IPAY reporting makes the transition measurable. Track how many orders moved from cash collection to digital payment confirmation, how much cash handling was avoided and where operational savings were created.

IPAY helps carriers reduce COD risk and cost while keeping the commercial value of pay-at-delivery orders.

COD orders replaced by IPAY
COD cash avoided
Cash handling reduction
Driver cash exposure reduced
Manual reconciliation avoided
Settlement differences avoided
Fraud / loss reduction estimate
Back-office hours saved
Cost saved per order
Carrier fee earned per IPAY order

KPI examples

From transactions to decisions.

Commercial KPIs

Conversion uplift
Paid On Arrival volume
Average order value
Repeat purchase rate
Conversion by country · carrier · SKU
Return reduction
Smart Returns prevention rate
Wallet / refund offer acceptance

Operational KPIs

Release success rate
Failed payment rate
Payment-to-release time
Avg payment time at door
Avg locker release time
Pickup completion rate
Delivery exceptions
Support tickets per release event

COD & efficiency KPIs

COD replacement rate
COD cash avoided
Cash handling reduction
Driver cash exposure reduced
Fraud / discrepancy reduction
COD reconciliation differences avoided
Back-office hours saved
Cost saved vs traditional COD

Financial & settlement KPIs

Settlement total
Merchant payout status
PSP cost
IPAY fees
Carrier commission
Partner revenue share
Margin by order / country / SKU
Reconciliation status

PowerBI & exports

Export or embed reporting where your teams already work.

IPAY reporting can be viewed inside role-based dashboards or exported for deeper analysis. Merchants, carriers and partners can use scheduled reports, CSV exports, API reporting feeds or PowerBI-ready datasets. Filter by country, carrier, merchant, delivery type, PSP, payment method, product category, SKU group, date range and release status.

Turn final-mile events into intelligence.

Connect operational, commercial and financial reporting in one place — from payment request to PSP confirmation, carrier release, Smart Returns and settlement.

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